How can I place an order?
Select the product you are interested in and click with the mouse on add to cart if you wish to continue shopping, or click buy now if you wish to finalize your purchase. The product will automatically be added to the cart. Next, by clicking the “place order" button, proceed to checkout. Enter email address mail and delivery address. After that, the system will ask you to choose a payment method that is convenient for you. Click the “complete order” button. Order is processed.
What are the next steps after placing an order?
After placing your order, we proceed immediately to its processing. After receiving the payment of the order, no later than 24 hours after the payment has been received, you will receive an email with information about the order and the parcel number to track the date of receipt.
When will the order be shipped?
We strive to send orders immediately after receiving payment. Design and shipping may take 1-2 days if the order is placed on business days. If payment arrives after 5 p.m. and Friday hours, then the order will be sent on Monday.
What are the payment methods?
For your convenience, we accept SEPA payments to our account. Having received payment, the order will be sent no later than 24 hours to processing and delivery. An order placed on weekends (from Friday after 17:00 and hours to Sunday) will be sent on Monday.
Can I cancel an order?
Yes, you can refuse the order if it has not been sent yet. Send us a cancellation email with the order number. If the order has already been sent, a refund is not possible. Hope for your understanding.
What is the protection of my personal data?
We guarantee complete protection and confidentiality of your data. Your safety is the most important principle for us. All information we receive is 256 Bit Secure Sockets Layer (SSL) encrypted. Thanks to a reliable security system, we limit any abuse of your data, and any attempt at illegal access is monitored and checked by the relevant authorities.
What is the guarantee of remedy quality?
We only cooperate with manufacturers who have all the necessary state certification and meet international quality standards, such as FDA India and others. Of course, all products have the necessary export permits and their quality has been verified and double checked.
Can I get an online consultation?
If the question relates to your order (delivery, payment), then our consultants are always ready to answer all your questions in our support chat. Regarding the appointment of remedies, or the characteristics of the reception, we always recommend contacting your doctor who will advise you on the basis of contraindications and especially your health, if any.
What are active ingredients in ED products?
The active ingredients used in Erection dysfunction drugs are
Viagra - Sildenafil
Cialis - Tadalafil
Levitra - Vardenafil
The same active ingredients are used in the cheaper substitutes.
What are active ingredient substitutes?
This is a replica of the original remedies, which received the right to manufacture, after the expiration of the original patent. The main feature of substitutes is the combination of two factors.
1. This is the preservation of all the properties of the original remedies, including their mechanisms of action.
2. Price. Substitutes are much cheaper than the original.
Cheaper costs are achieved through cost savings, since there is no need for additional expensive studies and clinical trials of remedies.
Can a substitute be different from the original?
Only the shape or color of the pill. This may be due to the nature of patent law. All substitutes active ingredients are absolutely identical to the original and have similar mechanisms of action.
In what packaging is the order delivered?
The packaging is reliable and does not have any external features (logo, names). The appearance of the package has no relation to the contents. Absolutely discreet for the purpose of your safety and comfort.
How are such favorable prices achieved?
Firstly, this is achieved by cooperation directly with manufacturers, bypassing intermediary chains. And also selling through the Internet allows you to reduce a number of overhead costs, this makes our prices the most favorable and affordable for you.
How is the issue resolved if my order has not arrived?
If the order has not reached you for any reason, our consultants will quickly find out the reasons for the delay. We will offer options for resolving the issue, it will be either a refund or free re-shipment. In case of the second, similar medicines will be sent to you, or if they are not in stock, an analogue will be sent, agreed in advance with you. Your satisfaction is most important for us.
Do I need to provide my phone number?
Yes, but we call our customers only in the most extreme cases and when it is really necessary. This may be a question related to the details of your order. Our support always seeks to briefly discuss the issue that has arisen, doing it extremely delicately, referring only to your order.
Are phone orders accepted?
No. This is primarily due to the security of data transfer. An order must be placed only according to the procedure indicated on the site.
Where can I find out the cost of delivery?
Put your chosen products in the basket on the site and before the payment you will see the cost of transportation depending on the specified region and delivery option.
In which regions is delivery possible?
We have no shipping restrictions. If you do not find the calculation of the cost of delivery on the site for your address, we can always contact and discuss this issue separately.
What shipping options are available?
We offer regular delivery which may take from 7 to 14 days. We choose to have regular shipping for the safety and for the constant and trustworthy delivery rate.